The report

A complete report for every completed call.

Each scored audit produces a clear report your managers can use straight away for coaching and training.

Three scoring areas

Greeting, use of the hotel name, introductions and sign off, checked against your standards.

Warmth, listening, clarity and how well the agent handled the guest's needs.

Probing for dates, presenting options, upselling and asking for the booking.

What every report includes

Listen to the full call and read the complete conversation.

A plain summary of what went well and what to coach.

A clean report to share with managers or use in training sessions.

Your own standards

Set how much each scoring area counts, so the overall score reflects what matters to your brand.

Audit a call and read your first report in minutes.