Reservation AuditorAdd your property
Enter the property name, country and the reservations number you want tested. Each property keeps its own history of audits.
How it works
How Reservation Auditor tests your reservations team.
A realistic guest calls your property, the full conversation is recorded and transcribed, and every call is scored against the same brand standards. Here is each step in detail.
The audit, step by step01 02 03 04
Choose a guest
Pick a guest and a booking scenario. Need a different caller number, language or scenario? Tell us and Oditly will set it up for you.
The call takes place
The guest asks about dates, room types, rates and policies, just as a real caller would, and responds naturally to whatever your team says.
Scoring and report
The recording is transcribed and scored against your brand standards. The report is ready within minutes of the call ending.
Calls that do not reach a person01 02
Busy lines and no answer
If the line is busy, rings out or never reaches a member of staff, the audit is marked Inconclusive.
Never charged
Inconclusive audits are not charged. You can run the call again whenever you like.
Why automated audits01 02 03
Consistency
Every call is scored against the same criteria, so results are comparable across properties and over time.
Speed
Run an audit now and read the report minutes later, instead of waiting weeks for a manual mystery shop.
Cost
Pay per completed audit with no subscription, so you can test often rather than once a year.