Refund Policy
Oditly Technologies Pvt Ltd · India
Effective 27 September 2026
14-day money-back period
If you change your mind or are not satisfied with a credit purchase, you may request a full refund within 14 days of the order date. This applies to purchases of credit packs. Your statutory rights are not affected.
How to request a refund
Visit paddle.net and provide your order details to request a refund. Paddle is our Merchant of Record and handles returns and payment support. You can also contact us at robert.weir@oditly.com for help locating your purchase. Paddle handles the refund to your original payment method in line with its Refund Policy.
Call outcomes
This purchase refund policy is separate from how audit credits are used. A completed audit ordinarily uses one credit. Failed calls do not use a credit. Inconclusive calls are normally not charged, though an administrator-controlled setting may apply to a workspace.