Oditly Reservation Auditor
AI-powered reservation audits

Win more direct bookings with AI mystery calls.

AI guests call your reservations line. You get the complete recording and a score against your standards, and clear coaching within minutes of the call.

See how it works
No card required to create your workspace
Guided product tour · illustrative data
Step 1 of 3

One view across every property

Every completed call rolls up here. You see the portfolio average, how many calls passed and which properties are slipping, without opening a single report.

Portfolio overview

Six properties · last 90 days

New audit
Overall score 76% Completed audits
Audits complete 6 Across 6 properties
Pass rate 50% 3 of 6 audits
Credits available 12 One per audit
Portfolio score trend
OctNovDecJanFebMar
Property performance
Maison ÉtoileParis, France
73%
Harbour GrandSydney, Australia
89%
The MeridianLondon, United Kingdom
48%
Casa VerdeLisbon, Portugal
84%
The Peninsula HouseSingapore
78%
Recent audits
Maison ÉtoileEmma Fletcher · 27 Mar 2026 · 9:35
Needs work 73%
Harbour GrandClaire Sullivan · 25 Mar 2026 · 8:12
Passed 89%
The MeridianRachel Bennett · 22 Mar 2026 · 5:46
Failed 48%
Casa VerdeLaura Hayes · 20 Mar 2026 · 7:08
Passed 84%
Why do it this way

A reservation call is the warmest lead your hotel will ever get.

  1. 01

    Intent is already high

    Nobody calls a hotel by accident. The caller has a stay in mind and is ready to be convinced.

  2. 02

    You already paid for the lead

    Search, brand, agencies and commissions all funded that call. Losing it is the most expensive way to lose a booking.

  3. 03

    It is direct revenue

    A call converted on the phone is a booking made without paying a third party for the privilege.

  4. 04

    Opinions do not change behaviour

    Evidence does. A score with the exact moment behind it turns coaching into something the team can act on.

How it works

Three steps. That is all it takes.

  1. 01

    Set the property and the guest

    Add the reservation line with its location and local timezone, then choose the AI guest who will make the call.

  2. 02

    Run now or schedule

    Launch immediately or pick a future date and an hourly calling window in the hotel's local time. The exact call time is randomised inside that window.

  3. 03

    Review and improve

    Open the report for scores, evidence, the full transcript, coaching and an executive-ready summary.

AI guests

Any guest. Any scenario.

Every audit is made by an AI guest built for a purpose, with a reason for travelling and a situation your team has to handle.

Warm or impatient, decisive or hesitant. Oditly shapes how the guest responds.

Built around what you need to test

Tell us what matters through the in-platform request form. Oditly reviews voice preference, language and scenario requests and develops supported guests. Every workspace starts with a ready-made set.

The audit report

From a single call to actionable evidence.

Every result stays connected to the recording and transcript that produced it.

Completed audit

Maison Étoile, Paris

AI guest: anniversary couple · 9:35

73Needs work
28Passed
9Needs work
6Failed

Scoring breakdown

Call Handling StandardsCompliance 88%
Booking Process ComplianceCompliance 54%
Warmth and personalisationExperience 91%
Rate and product positioningCommercial 62%
Upselling and cross-sellingCommercial 38%

Key moments

00:42
Passed

Brand greeting and agent introduction within the first ten seconds.

03:15
Needs work

Rate quoted before the room and its inclusions were described.

08:54
Failed

Call ended with no booking summary and no attempt to confirm.

Standards that stay consistent

43 checks, applied the same way to every assessed call.

Every call is assessed against one hospitality framework, grouped into Compliance, Experience and Commercial. Every check the call gave an opportunity for counts equally, and the rest are left out.

Compliance

  • Call handling standards
  • Protocol adherence
  • Accuracy and information integrity
  • Booking process compliance
  • Closing standards

Experience

  • Communication quality
  • Warmth and personalisation
  • Personalisation depth
  • Flow and conversation control
  • Product confidence

Commercial

  • Needs identification
  • Rate and product positioning
  • Upselling and cross-selling
  • Objection handling
  • Conversion attempt
  • Alternative conversion paths
  • Revenue optimisation
Failed below 65 Needs work 65 to 79 Passed 80 and above

These bands describe overall scores. Individual checks have their own passed, needs work and failed labels in the full report.

Fair outcomes

Clear outcomes for every call.

Not every call connects to a reservations agent. Each outcome stays separate so your scores reflect assessable conversations.

Completed

The call reached an agent and was fully assessed. Scored, reported and uses one credit.

Inconclusive

A phone menu, voicemail or unanswered call. Available recording and transcript are kept, the call stays out of analytics, and a suggested retry time appears when available. Normally no credit is used.

Failed

A phone or network fault. No credit is used.

Why Reservation Auditor

Know more. Coach better. Convert with confidence.

01

Consistent scoring

Every assessed call is measured against the same framework of checks, without reviewer-to-reviewer drift.

02

Run now or schedule

Audit immediately or choose a future date and calling window in the property's local time.

03

Evidence, not impressions

Recordings, transcripts, timestamps and explanations sit beside every score.

04

Portfolio visibility

Compare properties, spot recurring gaps and follow performance over time.

05

Practical coaching

Turn exact moments from real calls into focused feedback for reservation teams.

06

Clear audit outcomes

Completed, failed and inconclusive calls remain distinct throughout reports and analytics.

A clearer operating model

Continuous insight without a continuous manual workload.

CapabilityPeriodic manual reviewReservation Auditor
When you can audit Limited review cycles Run now or schedule
Scoring approach May vary by reviewer The same checks on every call
Evidence Notes or selected recordings Recording, transcript and timestamps
Turnaround Depends on reviewer availability Report ready in minutes
Portfolio view Often assembled manually All properties in one workspace
Coaching Separate coaching exercise Recommendations beside the evidence
Pay as you go

Buy audits when you need them. No subscription.

One credit is used when an audit completes successfully. Inconclusive calls are normally not charged, and failed calls are not charged.

1–4 credits
$50

per completed audit

  • Flexible starting point
  • All report features
  • Credits stay in your workspace
5–9 credits
$45

per completed audit

  • 10% lower unit price
  • Ideal for regular reviews
  • All report features
10+ creditsBest value
$30

per completed audit

  • 40% lower unit price
  • Built for property portfolios
  • All report features
Your first completed audit is free. No card required.
FAQ

Questions we hear often.

Need something more specific? Create a workspace and contact support from inside the platform.

A caller has already shown strong intent and wants a human answer before booking. Reservation Auditor gives hotels a consistent way to review that decisive part of the guest journey.

You choose a property and an AI guest, then run now or schedule a calling window. The guest calls and the conversation is recorded, transcribed and assessed. The completed report appears within minutes of hang-up.

The AI guest phones your reservations line with a booking scenario and a specific situation for your team to handle.

Request a new guest inside the platform by choosing a voice preference, language and free-text scenario. Oditly reviews requests and develops supported guests.

The caller follows a realistic guest persona and booking scenario. The purpose is to capture a representative guest experience, then provide specific, constructive coaching evidence.

Every call is assessed against the same built-in hospitality framework: 43 checks across Compliance, Experience and Commercial. Each check that applies counts equally, and checks the call never gave an opportunity for are left out of the average. The framework is the same for every customer today. Bespoke standards are not yet configurable.

Overall scores of 80 and above are green, 65 to 79 amber, and below 65 red. Individual check labels in the full report use their own thresholds.

Every completed audit includes the recording, timestamped transcript, overall and category scores, passed and missed checks, key moments, and practical coaching recommendations.

Yes. Properties, schedules, reports and trends live in one workspace, so teams can compare performance across a portfolio while still reviewing each hotel in detail.

Failed and inconclusive calls are clearly separated from scored audits. Inconclusive calls retain available evidence, do not affect analytics, and are normally not charged.

There is no subscription. One completed audit uses one credit. Buy the quantity you need, with lower per-credit rates at five and ten credits. Your first completed audit is free.

Admins run audits and manage properties, billing and the team. Viewers get read-only access to audits and reports, so you can share results without handing over control.

Oditly
Start listening differently

Your guests called to book. Make sure they do.

Turn more reservation calls into confirmed revenue.